“Bharat Ka Megastar” is a web/mobile application (“App”) owned and operated by the company, FLAMINGOSTECH (the ‘Company’). This customer support policy describes how the Company addresses concerns of the users using the App (“Customer Support Policy”).
This Customer Support Policy is applicable to persons who access, browse or use the Bharat Ka Megastar mobile application services (“Users”). For the purpose of this Customer Support Policy, wherever the context so requires "you" or “your" shall have reference to User and the term "we", "us", "our" shall have reference to the Company.
The Company is committed to resolving all disputes in a fair, effective and cost-efficient manner. We seek to resolve any User concerns through our customer care service in accordance with the terms provided in this Customer Support Policy. This Customer Support Policy is incorporated by reference into the BHARAT KA MEGASTAR Terms of Use.
To meet our commitment towards our Users, we have deployed certain standards to ensure that we consistently deliver the highest level of customer service.
In an event you see any of our representative not adhering to any of our above-mentioned standards, we request you to please reach out to our Grievance Officer as mentioned in Clause 2 below. :
1.1 User can write to us on support@bharatkamegastar.com or call us on +91 9906628785 regarding their concerns about the purchase or product. All concerns will be appropriated to the person or department best suited to respond.
1.2We will acknowledge all written concerns within 1 business day of receipt and all phone call will be answered instantly, followed by a thorough investigation into the issue involved.
1.3 Resolutions will be provided to the User, discussed with the User. Resolutions will only be implemented after User confirms complete satisfaction.
1.4Any unresolved dispute will be addressed
2.1In accordance with (i) Information Technology Act, 2000 and rules made there under, and (ii) Consumer Protection (E-Commerce) Rules 202l the name and contact details of the Grievance Officer/Nodal Officer is provided below: